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1 Introduction
Thank you for choosing iP.1. Our services are intended for use by companies and organizations. You should always be able to feel confident when you submit your personal information to us. Your trust is important to us and we always strive to be open and honest with how your personal information is handled. We have tried to make it as easy as possible to understand this agreement. We want this privacy policy to show how we ensure that your personal data is processed in accordance with the Data Protection Regulation (GDPR).
The purpose is to explain how we use the information you share with us in order to build amazing services, ensure that you understand what information we collect with your permission, and what we do with it.
iP.1 Networks AB, VAT SE556671153601, is the data controller (DC), for the processing of your personal data in our services and on this website.
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2. Collection of information
To access and display any of the content of our Services, you must register with iP.1 before the content is available to you. During the registration process, you are required to provide us with some contact information, including: your name, company, phone number, email address and country. We use this information to contact you about the services we offer. Any information we collect is linked to the provision of iP.1 Services and its features.
We may collect and store the following information when you create an account at iP.1:
• Registration information, such as your first name, last name, company, username, password (encrypted), email address, mobile number, billing address, IP address and country zip code, and information about your type of subscription.
• The type of iP.1 services you use.
• We derive which country you are in from your IP address.
• Technical information necessary to provide iP.1 Services such as browser type, language, cookie data software and device you are using. This means, among other things, that you get the right language.
From time to time, we may give you the opportunity to participate in competitions, offers and / or surveys. If you participate, we may ask for certain information beyond the terms of this Privacy Policy, including personal data. Such additional information may be combined with other account information and used as described in this Privacy Policy.
When contacting iP.1 customer support, we may ask you for some information regarding your request, including your name, email address or telephone number. If you send us correspondence, such as an e-mail or letter, we may collect and store this information in a file specific to you.
If you participate in any blog or other forums offered by the site or services, your username may appear on content that you submit and will therefore be available to the public. If you associate your name with your User ID, your name, and any related content or posts may therefore be available to the public. You are solely responsible for all liability in connection with your use of such blog or forum.
We collect usage data about you when you use our services. This can include web pages you visit, what you click on, when you performed these actions, and so on. Like most websites today, our web servers also have log files that register data every time a device accesses these servers. The log files contain data about each access, including originating IP addresses, the files viewed on our webpage (such as HTML pages, graphical elements, etc.), operating system versions, and time stamps. If you come to our website from an external source (as a link on another web page or in an email), we will record information about the source that referred you to us.
If you purchase any of our services in our online shop as defined on our website www.ip1sms.com, your credit or debit card information (such as card type and expiration date) and other financial information we need to process your payment, may be collected and stored by us and/or the payment service providers that we work with. The payment service providers we work with may also collect in certain private information, such as your transaction history, which are all necessary to provide our services. In addition, our payment service providers can provide us with certain private information about you, for example a unique token that allows you to perform more purchases with the information they have stored.
If you choose to pay by invoice, iP.1 may need to provide information to payment service providers that we may collaborate with, in order to issue invoices, enable a credit check, and send invoices.
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If you create surveys
Your survey data is owned by you. In addition, iP.1 deals with your surveys as if they were private, (unless you have made the surveys available through a public link). We do not sell them to anyone.
We protect the respondents' SMS numbers and e-mail addresses. To make it easier for you to invite people to fill in your surveys via SMS and email, you can upload lists of SMS numbers and email addresses, and in that case iP.1 acts only as the administrator of this information. We do not sell these SMS numbers and e-mail addresses, and we use them solely as you instruct us to, and in accordance with this policy. The same applies to any SMS and e-mail addresses collected through your surveys.
You can back up, share, and delete your survey data.
We do not share, and do not abuse your respondents' SMS numbers and email addresses. You can be sure that iP.1 will not send SMS and email to your respondents or people in your address book, except at your request. We definitely do not sell these SMS numbers and email addresses to any third party.
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If you respond to surveys
By using our services or otherwise by interacting with us, you agree to the following Privacy Policy. Surveys are administered by a survey creator, surveyor. The answers to the survey are owned and processed by the surveyor. We administer the surveys at www.ip1sms.com and collect the answers you submit to the creator of the surveys/questionnaires. If you have any questions regarding a survey that you answered, you should contact the surveyor directly, as iP.1 is not responsible for the content of the survey or your answers. The surveyor is usually the same person who invited you to provide the answers, and sometimes they have their own privacy policies.
Are your answers anonymous? This depends on how the surveyor has configured the survey. Contact them to find out.
You can unsubscribe so that you no longer receive SMS and email invitations to surveys sent out by surveyors.
We do not sell your responses to any third party (but the surveyor can do it, so contact them). iP.1 only works as the administrator to the surveyor, who controls your data, except in the cases described further in this privacy policy.
By using our Services or otherwise by interacting with us, you agree to the following Privacy Policy.
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3. Use of Information
In accordance with the Service Agreement and the User Agreement, you have given us permission to collect information and we may use the information we collect, including your personal information:
1. to provide and enhance your experience of the services.
2. to ensure technical functionality, develop new services, and analyze your use of the service.
3. to prevent spam and abuse of our services.
4. to communicate with you for purposes related to the service or for research purposes, including e-mail, notifications, SMS or other messages.
5. to communicate with you, for marketing and promotional purposes by e-mail, SMS or other messages, in accordance with the consent you may have provided us through your account settings.
6. to process your payment, or prevent or detect fraud.
7. to improve our website.
8. to improve our customer service and your need for help.
9. to inform you of important updates, operations, new functionalities, new services and marketing offers related to iP.1. For instance, if our service is temporarily down for maintenance or you forget your password, then we can send you SMS and e-mail. You can not opt out of these messages. If you do not want to receive these messages, you will be able to disable your account.
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4. Sharing of information
We may share your information for limited purposes to service providers to enable them to perform certain functions on our behalf, process user data, and help to deliver the service. Service providers will help us understand the use of our service.
We may also share your information with third parties:
1. to allow a merger, acquisition or sale of all or a portion of our assets,
2. for defense purposes in legal processes (such as a court order or subpoena), if we believe in good faith that it is necessary; to comply with mandatory applicable law; to protect the safety of any person; to protect the rights and property of iP.1, including to enforce the Terms of Use and other terms you have accepted, and to address fraud, security or technical issues,
3. for survey metadata, we can look at statistics such as response rates, amount of questions and answers, and the average number of questions in a questionnaire, and publish interesting observations about this for information or marketing purposes. However, only information in an unidentified format (for example, using so-called hashing) that does not identify you personally,
4. with academic researchers for purposes such as statistical analysis and academic studies, but only information in an unidentified format (for example, using so-called hashing) that does not identify you personally, as well as
5. to publish unidentified or aggregated usage information and show trends in the use of iP.1 Services, as indicated in this privacy policy.
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5. Your settings
We provide you with settings that allow you to choose which communications you receive from us and manage your SMS and surveys.
We generally keep your data as long as you have an account with us, or to fulfill our legal obligations, resolve disputes, and ensure compliance with our terms.
To delete and/or edit, you can adjust the settings in your account on our website. Survey data and SMS will not be permanently deleted immediately. As long as you have an account with us, we may keep your deleted data for a limited time, and if you have deleted something by mistake and need to restore it (which you can request by contacting our support team). As far as the law allows, we will delete your data permanently should you ask to terminate your account. Deleted content may remain in backup media in another location up to 12 months. Your sent SMS are deleted automatically after 3 months.
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6. Transfer to other countries
iP.1 stores and processes personal data within the EU / EEA. Your personal information may therefore be subject to privacy laws that differ from the laws in your home country. iP.1 will treat your information as described in this Privacy Policy. The iP.1 website may contain links to websites operated or owned by someone other than iP.1. We are not responsible for the processing of your personal data carried out on these websites.
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7. Security
We encrypt our services using SSL. It is important for us that our users' information is protected. Your password protects your user account, so you should use a unique, strong password, restricting access to your computer and browser, and log off after using the services. Even though we observe precautions for data protection, no security measures are completely safe and we can not guarantee the safety of user information. Due to factors beyond iP.1's control, iP.1 can not ensure that personal data will not be disclosed to third parties.
We need your help for iP.1 services to continue to be secure, which means that you commit to the following:
1. You may not send unauthorized commercial messages (such as spam SMS or surveys).
2. You may not upload viruses or other malicious software.
3. You may not attempt to collect credentials or access accounts belonging to others.
4. You must not bully, harass, or threaten anyone.
5. You may not publish content that is hateful, threatening, or incites violence.
6. You may not use iP.1's services to perform any unlawful, misleading, malicious, or discriminatory act.
7. You may not use iP.1's Services if you are under 13 years, or store data on children under 13 years.
8. You will keep your contact information current and accurate.
9. If you change or deactivate your mobile telephone number, please update your account information at iP.1 within 48 hours to ensure that your messages are not sent to the person who gets your old number.
10. If you collect information from users and get their consent, you should make it clear to them that it is you, (and not iP.1) who collects the information, as well as publishes information, detailing what information you collect and how it will be used. You are then the Data Controller (DC), and our Data Processor Agreement applies.
11. You must not do anything that could disable, overburden, or impair iP.1 Services, (such as a DoS attack).
12. You may not assist or encourage any violations of the terms of this statement or in the Privacy Policy.
For example, we constantly monitor our systems to make sure that they are functioning properly and to detect and correct errors.
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8. Changes of the Privacy Policy
Sometimes we can, free of choice, make changes to the Agreements. When we make significant changes to the agreements, we will send you a clear message based on what is appropriate with regards to the circumstances, eg. by showing a clear message in the services or by sending email and text messages to you. In some cases, we will notify you in advance, and your continued use of the services after the changes have been made will constitute your approval of the changes. Therefore, we ask that you please make sure that you read all such messages carefully. If you do not want to continue to use the services in accordance with the new version of the Agreement, you can terminate the Agreement by contacting us through Customer Service and email.
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Necessary operational
These cookies are necessary in order for us to provide the iP.1 Services that you have requested. For example, they let us know what kind of device you're browsing from and can provide you with services tailored accordingly.
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Performance / Analysis
We use these cookies to analyze how iP.1 service is accessed, used, or performing. This information is used to maintain, operate and continuously improve iP.1 Services. We can also receive information from our newsletters via SMS and e-mail, including if you have opened or forwarded a newsletter or clicked on any of its content. This information tells us how effective our newsletters are and helps us to ensure that we deliver information you find interesting.
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Functional
These cookies allow us to carry out certain functions in iP.1 Services in accordance with the choices you make. This means that when you continue to use or return to iP.1 services, we can offer our services as requested by you. For example, by knowing your username we are able to remember how you have adapted our Services, and can remind you of content that you have read or in other way taken part of.