Ready-made survey templates
Get started quickly with a template or build your own survey from scratch in the web-based tool.
Web services Ask simply.
One Survey
Ask simply.
Understand more.
Create SMS surveys that are easy to answer and track the results as responses arrive. Use templates, question logic and multiple channels for anything from a quick question to ongoing customer satisfaction measurement.
- 4 channelsSMS, email, letter and link
- Real timeresponses and results
- APIfor automated workflows
Features
From the first question to actionable insight.
Build, distribute and analyse your survey in one connected workflow.
Flexible question types
Combine scales, free text, images, maps and other response types with required or anonymous answers.
Smart question logic
Adapt the questions shown based on previous answers and create a more relevant path through the survey.
Multiple distribution channels
Reach respondents by SMS, email, letter or a shareable link for websites and social media.
Scheduled reminders
Plan distribution and send automatic reminders only to people who have not yet responded.
Real-time results
Track sent, opened, abandoned and completed surveys in clear web-based reports.
Customer satisfaction and alerts
Measure customer satisfaction and receive an immediate alert when a respondent gives a low score.
Export and API
Export data to PDF or Excel and automate surveys through the One Survey API.
Workflow
Three steps to better feedback.
Decide what you need to know, reach recipients in the right channel and act on their answers.
- 01
Build the survey
Choose a template or combine your own questions, response types and logic.
- 02
Choose recipients
Send by SMS, email or letter, or publish a shareable survey link.
- 03
Track and act
View responses in real time, follow up on low scores and export the results.
Use cases
Listen at the right moment.
One Survey suits both recurring measurement and one-off surveys.
After a customer service case
Send a short survey when a support case closes and respond to dissatisfaction immediately.
After a purchase or visit
Measure the experience while it is fresh and connect feedback to the right interaction.
Member surveys
Gather views ahead of activities, decisions or the development of member services.
Ongoing customer satisfaction
Track customer satisfaction over time with one consistent question and clear reports.
Automate with the API
Ask when the customer journey calls for it.
Connect One Survey to your CRM, customer service platform, booking system or e-commerce store. The right survey can then be sent automatically after an event, with no manual step.
Explore our API solutionsFrequently asked questions
Good to know about One Survey.
What is One Survey?
One Survey is iP.1’s web-based survey tool for creating, distributing and tracking surveys by SMS, email, letter and shareable link.
Can I send a survey by SMS?
Yes. One Survey can send a link to a mobile-friendly survey by SMS. You can combine SMS distribution with email or letters.
Can the survey be anonymous?
Yes. When building the survey, you can allow anonymous responses and decide which questions are required.
Can I use question logic?
Yes. Question logic lets you adapt the next question based on the respondent’s previous answers.
How do I track the results?
Results and response statistics appear in real time in web-based reports. You can also export the data to PDF and Excel.
Can One Survey integrate with other systems?
Yes. The One Survey API can automate surveys from CRM, customer service, booking and e-commerce systems, for example.
Ready to ask?