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An administrator can create a separate user and choose which account and access level the person should have. The new user will then receive an email prompting them to set their own password.

1. Sign in to the user portal with an administrator account.
2. Open Users in the main menu.
3. Select Add a new user.
4. Enter the details and select the account and access level.

An administrator can revoke access to an account. The account administrator cannot delete the user profile itself because the same profile may have access to several accounts.

1. Sign in to the user portal and open Accounts.
2. Select Permissions, then Users with access.
3. Open the user’s access level.
4. Select Revoke access.

Start a password reset from the sign-in page. A message from no-reply@ip1.se will be sent to the address you enter. Follow the link and choose a new password with at least ten characters, one number and one uppercase letter. Check your spam folder and update any passwords saved in your browser.

iP.1 supports both prepaid balances and postpaid billing. When a monthly subscription with postpaid billing is active, traffic is added to the next invoice even if a balance remains. The balance will be used again when postpaid billing is no longer active. Contact support before changing the payment model.

Buy SMS packages in the online shop or use quick top-up in One Channel and Web SMS. If quick top-up is not shown, the account is usually on postpaid billing.

A standard GSM-encoded SMS can contain 160 characters, while a Unicode SMS can contain 70. Longer messages are split into parts and are normally reassembled on the recipient’s phone. Each part then contains 153 GSM characters or 67 Unicode characters because some space is needed for reassembly. Each part is charged as one SMS.

• GSM: 160 characters in one SMS, then 153 characters per part.
• Unicode and emojis: 70 characters in one SMS, then 67 characters per part.
• The web services automatically show the character count and number of SMS parts.

Delivered means that the recipient’s operator has confirmed delivery to the phone. Sent means that the message has left iP.1 but has not yet received final confirmation. Failed means that the operator or validation process has reported a problem.

Check the recipient number, country code, sender and message content. Common causes include an incorrect number, the phone having no coverage, or the operator blocking the sender or content. The message’s status code provides more information.

If the phone is switched off or has no coverage, the operator may continue trying to deliver the message. The validity period is set by the operator and is usually around 48–72 hours. A final status is provided only when the message has been delivered or the validity period has expired.

Yes. The Custom sender service lets you register an alphanumeric sender containing 3–11 letters or numbers. The recipient cannot reply to a text sender. Use a virtual number when you need to receive replies.

Yes, but traffic to North American numbers requires specific campaign registration and works differently from European SMS traffic. Contact support@ip1.se before planning the campaign.

Import an Excel or comma-separated file whose columns are headed Phone, Email or both. Phone numbers should be entered in MSISDN format with the country code, for example 46700000000. Put other contact details in separate, clearly named columns.

All services use the same blocklist. Open the contacts app, go to Privacy and add the number there. The block will then apply to the account’s connected services.

Use either a virtual number to which the recipient replies STOP or an unsubscribe link in the SMS. Availability and current terms depend on the subscription and payment model. Enable the feature in the account’s stop-service settings in the portal.

With a virtual number and the Save feature, a person can sign up by sending Save followed by their first name, last name and label name. The contact is saved under the label, which is created automatically if it does not exist. Contact support or check the current online shop range to order a receiving number. Make sure the collection process provides clear information and has a valid legal basis.

Open Manage labels in the contacts app, select the labels you want to manage, then select Move contacts. Enter the new label and choose whether the old labels should be removed from the contacts before confirming.

Create a separate key for each in-house or third-party integration. Copy it only to the system’s secure settings and treat it like a password. iP.1 can help with the account, while the third-party system provider is responsible for its implementation.

1. Sign in to the user portal and open Accounts.
2. Select the API keys tab in the account overview.
3. Select Add key and give it a descriptive name.
4. Copy the key to the integration’s secure configuration.

A custom sender domain requires DKIM and SPF records in DNS. Published DNS values may change and should not be copied from older guides. Contact support for the current record name, public key and SPF value before updating DNS.